Privacy Policy — How hiya baji Collects and Protects Your Information

1Introduction — Why This Policy Matters

Hiya Baji (referred to herein as "we" or "the Platform") is an online gaming and betting service based in Bangladesh. Using our services requires you to provide certain personal information. This Privacy Policy clearly explains how that information is collected, stored, used, and kept secure.

By creating an account on Hiya Baji or using any of our services, you agree to this Privacy Policy. We encourage you to read it carefully.

2What information is collected

Hiya Baji collects the following types of information:

Personal Identification Information:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (required during verification)
• Residential Address

Financial information:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history — deposit and withdrawal records

Gaming activity information:

• Game history and betting patterns
• Login timestamps and session details
• Preferred Games & Rooms

Technical Information:

• Device type and operating system
• IP address & browser information
• Cookie & session data

3How information is collected

Hiya Baji collects information in the following ways:

• Provided Directly: Information you provide during registration, account updates, or the verification process.
• Automatically Collected: When you use our website or app, certain information is collected automatically through cookies and tracking technologies.
• Payment Processing: Financial information is collected via payment gateway during deposits or withdrawals.
• Third Party: Your information may be verified against authorised third-party sources for identity verification or fraud prevention.

4How your information is used

Hiya Baji uses your information for the following purposes:

• To create, manage, and verify your account.
• To provide gaming services and process transactions.
• To inform you about bonuses, promotions, and special offers.
• To provide customer support and resolve complaints.
• To ensure platform security and prevent fraud.
• To fulfill legal obligations (e.g., anti-money laundering compliance).
• To analyse user experience for platform improvement.
• To operate responsible gaming programs.

5Who Your Information Is Shared With

Hiya Baji may share information with third parties in limited circumstances and under strict conditions:

Outside of the cases listed above, Hiya Baji does not share your information with anyone. All third parties are contractually bound to maintain confidentiality.

6Our Data Protection Measures

Hiya Baji employs internationally recognized security technologies to protect your information:

• SSL/TLS encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall Protection: Advanced server-level firewall protection.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff training: All staff are trained in data protection.
• Restricted Access: Personal data is accessible only to authorised staff.

7Cookie Policy

Hiya Baji uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent some services from functioning properly.

8How Long We Retain Your Data

Hiya Baji retains information for the following periods:

• Active Account Information: For the entire duration your account remains active.
• Financial transaction records: A minimum of 5 years for legal requirements.
• Verification Documents: A minimum of 3 years after account closure.
• Gaming Log: From 6 months up to 2 years.
• Closed Account Data: For the period required by applicable legal obligations.

Once the retention period expires, data is securely deleted or anonymized.

9Your Rights

As a Hiya Baji user, you have the following rights regarding your own information:

• Right of Access: You can request to know exactly what information Hiya Baji holds about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions being met.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Data Portability: You may request a copy of your information in a convenient format.
• Right to Restrict Processing: You may request a temporary restriction on the processing of your data under certain circumstances.

To exercise any of these rights, contact the Hiya Baji support team. We typically respond within 30 days.

10Children's Privacy

Hiya Baji is an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has submitted personal information, we will take immediate steps to delete it.

11Changes to the Privacy Policy

Hiya Baji may update this Privacy Policy at any time. For significant changes, we will:

• Post a notice on the website.
• You will be notified via your registered email or in-app notification.
• Update the "Last Updated" date at the top of this page.

Continued use of hiya baji after any changes have been made constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12Privacy Contact

For any questions, concerns, or requests regarding the Privacy Policy, please contact the hiya baji support team: